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Common questions

Quick answers

Which devices does Ayla work on?

Ayla needs iOS 27 and an iPhone or iPad with an A12 chip or later and a TrueDepth (Face ID) camera. It also works on iPhone Duo, open, in tabletop mode or closed.

Ayla can't see or hear me

Ayla needs your camera, microphone and speech recognition. Open Settings on your device, find Ayla, and turn all three on. Then come back and you're ready to practice.

Why don't I see Coach Ayla?

Coach Ayla runs on Apple Intelligence, so it only appears on devices that support it and have it turned on. Your interviews and reports work just the same without it.

Where did my recording go?

Answer recordings are never synced or kept by Ayla. They're deleted after your session unless you save or share them, so save or share any you want to keep from your report before you leave it.

I got a new iPhone or iPad. Where's my progress?

Your interviews and scores sync through your private iCloud. Download Ayla on the new device, signed in with the same Apple Account, and your progress comes with you.

How do I delete an interview?

Open it from your past interviews and choose Delete interview.

How do I restore my subscription?

In Ayla, open Settings and tap Restore purchases. Make sure you're signed in with the Apple Account you used to subscribe.

How do I cancel?

Subscriptions are managed by Apple. Open Settings on your device, tap your name, then Subscriptions, and choose Ayla. Cancel at least 24 hours before your current period ends to avoid the next charge.